Delete your account.
Last updated: Sep 15, 2026
Summary
You can delete your Veelo account yourself from inside the app, or ask us to do it by email. Deletion is immediate and permanent. This page applies to the Veelo mobile app for iOS and Android and to the Veelo web player.
1. Delete from the app
- Open Veelo and sign in to any mission you have joined.
- Go to the You tab.
- Scroll to the bottom and tap Delete account.
- Confirm. You are signed out and your data is removed straight away.
If you are the only admin of an organization, the app asks you to add another admin or delete the organization first so its missions do not become unmanageable.
2. Request deletion by email
If you no longer have the app installed or cannot sign in, email privacy@veelo.me from the address you used with Veelo and put "Delete my account" in the subject line.
We verify the request by replying to that address and complete the deletion within 30 days, usually much sooner. You will receive a confirmation once it is done.
3. What is deleted
- Your name, email address and profile picture.
- Every photo, video and text answer you submitted to a mission, including any location recorded with it.
- Likes you gave on other participants' submissions.
- Your organizer roles and any sign-in sessions.
4. What is kept
- Anonymous score history. Points you earned stay on the mission leaderboard and in the organizer's results, shown as "Deleted participant". They can no longer be linked to you.
- Team membership. Your slot on a team roster is kept under the same anonymous label so team totals remain correct.
- Mission memory videos. If an organizer already produced a highlight video before you deleted your account, the video itself is not re-rendered. The original photos and videos it was built from are deleted. If you want a specific memory taken down, mention it in your email request.
5. Questions
Contact privacy@veelo.me or read our Privacy Policy.